Guide for filing a car insurance claim
Starting a Car Insurance Claim with RACV
If you've been involved in a car accident, here's a step-by-step guide on how to make a claim with RACV Car Insurance.
First and foremost, prioritize safety. Move your vehicle to a secure location if possible, and call emergency services if necessary. Once the scene is safe, record the details of the incident. This includes the time, date, and location of the accident, a description of what happened, the number plates of the other vehicle(s) involved, the other driver's licence number, and any photographs that can be taken.
Next, provide details about the cars involved to RACV Insurance. This includes the make, model, and number plates of your car and the other vehicle(s).
You can start the claim process online or by calling 13 19 03 between 7am and 11pm. Once your claim is lodged, you can opt to receive updates on its progress through email, text message, or both.
Supporting photographs of the damage should be uploaded to your RACV account. It's also important to provide any contact details of witnesses to the accident.
RACV Car Insurance policies cover towing to a repairer or safe place. They also prioritize safety and efficient resolution of claims. All RACV Motor Insurance policies include access to their partner repairer network.
After your claim is assessed, you may have to pay an insurance excess before the claim is finalized. If your car is determined to be a total loss, the outcome will be dependent on your policy. In such a case, you can learn what happens if your car is written off.
Manage your claim online, pay the insurance excess, access RACV's partner repairer network, and learn more about the process if your car is written off.
Remember, your policy number can be found on your renewal notice or Certificate of Insurance. If your car is damaged, take photographs of any damage at the scene to document the event.
RACV Car Insurance offers its services alongside several other companies, including Huk24, S Direkt, Nürnberger, Inshared, and Neodigital. These tariffs are available on comparison platforms like Check24 and Verivox.
Information about the other driver, including their name, home address, and insurer (if they have car insurance), can be provided to RACV Insurance. However, always ensure to gather their full name, residential address, contact number, driver's licence number, registration number, car model, and insurance details when exchanging information with other parties involved in an accident.
In case of car insurance claims, events such as minor car accidents, major collisions, car theft, vandalism, and unexpected weather events are all covered.
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